Where are you located?
Hanoi Backpackers Hostel & Rooftop Bar is located in the central of Hanoi Old Quarter - All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office

What is your address, phone number and email?
Add: No.01 Hai Tuong Alley, Hang Bac Ward, Hoan Kiem Dist., Hanoi Old Quarter, Vietnam
Hotline: + 84 243 935 2468
WhatsApp:+ 84 393 932 434
Email: info@hanoibackpackershostels.com
Website: www.hanoibackpackershostels.com

What credit cards do you take?
We accept Visa and Master Card.

What are check in/check out times?
Check in time is after 2:00 pm.
Check out time is before 12:00 pm.

Can I book tours to North and South of Vietnam? 
Yes, we do organize trips to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc, Hue, Hoian, Nha Trang, Ho Chi Minh, Mekong Delta, Cu Chi ......with the guarantee of the best services and prices.

Should we reserve our tours in advance ?
No you don't have to. Just ask us at the reception and we will find the most suitable tour for you.

Can I fresh up before departering for the next trip ? 
Yes you are welcome to have a shower and refresh yourself in our public bathroom next to the lobby.

How far from airport to your hotel?
The hostel is in the central of Old quarter, it`s far from the airport 40 km. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide our pick up service to secure that you will be driven to the right hostel..

Do you arrange the pick up car to pick us up from bus/train/airport ? 
Yes, we do arrange the pick up service from the bus/train station or from the airport so please provide us your bus/train/flight number to get smooth transfer.

Can I leave the luggage at the hotel when I am travelling?
Yes, our hotel offers luggage storage service free of charge. 

How can I book my room with your hotel? 
You are welcome to book your stay via booking.com, hostelworld or via our email: info@hanoibackpackershostels.com

Do I have to pay any deposit in the hostel?
Yes you will be charged a disposit of 100.000 for your key at the beginning of your stay.

Is there any ATM machine closed to your hotel? 
There are many ATM machines next to our hotel